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OrganizationalChange and Total Quality Management



The incorporation of Total Quality Management (TQM) hasdeveloped a business philosophy within today’s law enforcementadministration.  One of the issues with TQM is the measurement ofsatisfaction, as perceived and evaluated by the public.  In my experience,half of the people we deal with are displeased with the way a specific call forservice is completed or handled.  There is also a percentage of callswhere none of the parties are happy with the police.  With theseconsiderations, what do you feel is a fair and equitable measurement of successor service for a community-oriented police department?  Do we need tomodify the measurement criteria to meet the needs of each community?

just the questions need answered, and list references thanks

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