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Productivityand Evaluation in the Police Department

Whatare the characteristics of today’s productive police department?

Describe how evaluation criteriaemployed in the traditional policing model, such as crime rates, clearancerates, and response times, have been problematic when applied to the communityoriented policing and problem solving strategy. Provide at least two solutionsto this.

Individuals response Dave: Productivity is generally the termused to show the amount of work produced by an employee.  Our textbookrefers to “how well the police provide services to the citizens.” (Gaines,Glensor, & Peak, 2010, p. 165)

The change from traditional policing is that policing isviewed as a service to citizens and statistics or a numerical measurement isnot an effective tool in equating a perception.  The measurement ofeffective policing is perceptual in that the citizens can have all of theirconcerns addressed and still feel or perceive that the cop was rude and doesnot care about them or their neighborhood.  This perception is the equityinvolved in the community policing style.  The citizens should feel as thoughthe police officer addressed them and their concerns with care, compassion, andconcern.

The citizens also want to know that their concerns are beingaddressed.  This community policing aspect is addressed in theaccountability aspect.  In community policing, the police need to addressproblems suggested by the citizens that will help them feel safer or moreimportant.  The fact is that police departments write protect and serve onthe side of the police car, they should believe that the purpose has been prescribed. Policing is not all about that big arrest warrant, but is more about theactivities, cares, and concerns of those who live and breathe in ourneighborhoods.  We must meet the expectations of the public (Gaines,Glensor, & Peak, 2010).

Traditional policing assumes that as long as the officers canbe shown to be productive, efficiency and effectiveness automaticallyfollow (Gaines & Worrall, Police Administration, 2012, p. 382). The focus in community policing is the actual problem and solution rather thannumbers generated.

Efficiency is a traditional measure of the police departmentand can be related by the regular arrest, contact, or call responsenumbers.  But, the true measurement in policing is the study of the entirepicture.  The costs accrued and the resources consumed or utilized duringthe project resolution.  To truly measure the efficiency of a policingevent, all of the resources should be accounted for and related to show totalcost to the department and citizens (Gaines, Glensor, & Peak, PoliceSupervision and Management: In an Era of Community Policing, 2010).  Thisadds to the accountability measure in the police department that relates tocommunity policing.

Effectiveness is a measurement of the specific taskcompleted.  This aspect of policing relates to the proper supervision andthe establishment of goals and strategies used to accomplish thosegoals (Gaines, Glensor, & Peak, Police Supervision and Management: Inan Era of Community Policing, 2010).  This is another measure in the accountabilityof policing.  The supervisor must ask themselves what goals need to bemet, how they will be met, and whether they were met or how close theycame?  This is somewhat like the S.A.R.A. system of problem solving. 

In community policing the perceptions of the public areconsidered ahead of the statistical numbering system.  In traditionalpolicing, as long as the numbers were down, the public should be happy and feelsafe. In community policing the numbers do not matter if the elements that makethe citizen feel scared or insecure are not related in traditional policingnumbers (Gaines & Worrall, Police Administration, 2012).  Manyaspects of crime are related and the reporting methods should be developed tosupport the problems in those particular neighborhoods.  This providesdocumentation for the non-traditional crimes and also shows what is being doneto resolve them.  This can be developed utilizing a citizen survey thathelps the citizen relate their concerns to the police department (Gaines,Glensor, & Peak, Police Supervision and Management: In an Era of CommunityPolicing, 2010).

Strategic planning is used in community policing to developprograms, program objectives, action plans, and goals based on the department’smission statement (Gaines, Glensor, & Peak, Police Supervision andManagement: In an Era of Community Policing, 2010).  This addressesconcerns for the department and guides their efforts through establishment ofthe goals through the mission statement.  The goals, objectives, programs,and action plans should be based on the community represented as well as thebudget and other resources.


Gaines, L. K., & Worrall, J. L. (2012). PoliceAdministration (3 ed.). (L. Main, Ed.) Clifton Park, New York: DelmarCengage Learning.

Gaines, L. K., Glensor, R. W., & Peak, K. J. (2010). PoliceSupervision and Management: In an Era of Community Policing. Upper SaddleRiver: Pearson Education, Inc.

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